Medical Adjustable Beds & Mattresses For The Home

Frequently Asked (FAQ) Sleep Trial Questions:

Q: Do you have a sleep trial on your adjustable beds & mattresses?
A: Yes, We offer a manufacturer direct *120 night sleep trial to make sure your happy. No questions asked. 

Q: So i get to try it for 120 nights and what if i don't like the bed?
A: You must try the bed for a minimum 60 days. If you do not like the product you can return it or swap it for a different bed.

Q: Ok so if i don't like the adjustable bed or mattress i can swap for something different?
A: Most people who do not like the product usually have a firmness preference. We try to adjust the feel first before return.

Q: What if i do not like the bed at all and i just want my money back?
A: No problem! Call us and we'll give you an RMA # and once the product is received we will credit your credit or debit card. All products must be returned before the 120th day as part of our policy.

Q: What fee's am i responsible for? Is there a restocking fee?
A: The only fee's you will be responsible for are the shipping charges associated with the order. No restocking fee's.

Q: Why do i have to keep the bed for 60 days? This seems long to us?
A: Sometimes products take a little getting used to because they are so comfy and pressure reducing, so we want to be sure you gave it your best effort in getting comfortable with it. Most people are happy within the first night, but some people take longer to adjust.

Q: Is your sleep trial for all products on your site? Some companies only offer it on certain items?
A: The manufacturer direct sleep trial is for ALL products except: Pillows, Linens, And any custom made mattresses.

Q: Ok so one more time, If i don't like the bed and return it i do get my money back right?
A: Absolutely correct! You get a credit back in the same manner you paid for the item. Ex: Credit Card

Q: What if i CANCEL my order after i make a purchase? Do i still get my money back?
A: This has been a sticky topic for many years for ALL online companies and we want to give you the truth upfront.
 
SIMPLY STATED ... Shipping & handling, having men load trucks and unload trucks costs money. As we ALL know, Fuel these days is ridiculously expensive and costs lots of money. So if you order a product from our company and we do not have any of the above shipping, handling, Charges, etc ... We will be glad to cancel your order with absolutely NO FEE's because fair is fair and honesty is our policy.

BUT... If we ship any part of the order and have to stop the shipment and turn it around and do ALL of the above again on the way back ... This is very costly. As long as you cancel before the product(s) ship There will be no charge to you. If you cancel after the product ships and we have to stop it and turn it around, you will be responsible for all fee's associated with shipping & handling, etc ... These fee's will be deducted from the credit you receive when we credit you. Just so you know as a consumer we have only had 2 people in all our years in business cancel after a product shipped, so the chances are very low.

* The 120 day trial is intended to allow you to try our product and allow a return if you don't like the product. Many online companies allow returns on their mattresses ONLY and not the adjustable bed portion. If you are going to return the bed we recommend calling between the 60th and 90th day to set up return so that you will get it back by the 120th day as our policy requests. Thank you for your cooperation and please call us for any further questions 1-800-993-1012